WEDDING FLOWER ORDER  TERMS & CONDITIONS

We require a minimum of 14 days notice for your order. Shorter time frames are possible, but be sure to contact our team to confirm availability before you place your online order.
Email us at shop@poppyandfern.com.au

After you place your order online, you will receive an order confirmation. This email is automatically generated through our website and serves as your tax invoice and proof of purchase. If you do not receive your order confirmation, please email us at shop@poppyandfern.com.au and our team will help. You will receive a separate email from our design team to finalise pick-up information, flower care and to confirm the pick-up person’s contact details.

You can make changes to your order up to 14 days before your scheduled collection date. This could include changes to the number of items orders, colour palettes requested or the addition of new items. All changes to your order must be made in writing to shop@poppyandfern.com.au Changes cannot be less than the original amount.

In the unfortunate event, you need to cancel your event, it must be done in writing to shop@poppyandfern.com.au at least 14 days before the event. Events cancelled within 14 days of the event date are non-refundable, regardless of the circumstance. If you cancel your event and provide more than 14 days notice, 50% of your payment will be refunded.This will be done using our online payment system, which can take 5-7 business days to process. We reserve the right to cancel your order at any time. In this instance, you are entitled to a full refund.

The client must advise of any change to the event date in writing to shop@poppyandfern.com.au. We will do our best to accommodate new dates however we cannot guarantee our availability. If we are unavailable on your new event date, we will refund 50% of your order payment. If we are available on your new event date, we will provide a confirmation in writing and update our order details on our online ordering system.

We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices). We will make every effort to honour the original agreed price, however, the current volatile nature of shipping(national/international) dramatically affects wholesale flower prices. Any price increases will be formally advised to you in writing and a recommendation provided to the client at least14 days prior to your event date.

All flowers and foliages are subject to seasonal quality and availability. Unfortunately, we can not guarantee availability, exact colours or shades of specific products. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool season shave a dramatic impact on flower and foliage availability. Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in the online catalogue. We reserve the right to substitute all products to ensure the highest quality ingredients are used. Containers, ribbons, twine and other items may change due to supplier issues. We will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event. Refunds will not be given for minor changes in flower type or appearance.

We will coordinate delivery across the Byron Hinterland (including Ballina + Lismore surrounds). At this time, pick up from our shop is not available due to the delicate nature of your flowers.

Your flowers are precious, they need to be looked after and cared for, from the moment they are collected. We will supply you with a useful checklist to ensure you are well-informed about how to care for your flowers before you arrive to collect your flowers. We cannot be held responsible for flowers damaged in delivery or left in unfavourable conditions.

We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.

We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.

We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards. Where we cannot safely perform our duties as a direct result of COVID-19, we will advise you in writing.Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action. Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.

In the event either party is unable to perform its obligations under the terms of thisAgreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.In the rare instance, the force majeure event results in the cancellation or relocation of the event, within 14 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement, you agree that you will be liable for: